WHO WE ARE.
Aligned with the University’s mission, we are committed to leveraging Information and Communication Technology (ICT) to enhance quality in teaching, learning, research, and practical training. By harnessing ICT, we aim to foster development-oriented, problem-solving research and creative hands-on training for all qualified students, faculty, and institutional partners.
The Directorate of Information Management Services (IMS) plays a vital role in achieving this mission. It is responsible for establishing, supporting, and maintaining the University’s ICT infrastructure across all campuses and facilities. Our dedicated team ensures that the technological framework is reliable, secure, and conducive to an optimal educational experience.
Through innovative technology solutions, IMS enables seamless access to digital resources, fosters collaboration, and supports the University’s vision of academic and operational excellence in a dynamic, digital learning environment.
Provide leadership for the development of a progressive IMS environment within the University and all distance learning centres;
Develop programmes and schedules that include privacy and security oversight for academic and administrative information processes, and computer services to meet the goals and objectives of the University;
Develop, direct and manage all computing and IMS strategic plans of the University;
Oversee the development of the University’s investments in IT;
Oversee the design and facilitate the integration of sound ICT architecture, technology standards and best practices for the University;
Ensure the identification and installation of appropriate and progressive IT infrastructure that can support administration, and enhance teaching and research;
Oversee the development, design and implementation of new applications and changes to existing computer systems and software packages; and
Advise senior management on strategic systems conversions and integration in support of institutional goals and objectives.
SECTIONS AND UNITS
Our Directorate is structured into specialized sections and units, each focused on key aspects of information and communication technology to deliver high-quality services and solutions. These units work collaboratively to support the University community, offering expertise in areas ranging from infrastructure management and cybersecurity to software development and user support.
SOFTWARE/SYSTEMS
This section supports the University’s commitment to excellence in teaching, research, and operational efficiency.Strategic Technology Integration
The Software/System Section is dedicated to developing, implementing, and maintaining the University’s software applications and systems. This section ensures that digital tools and platforms—such as Elearning, student information systems, and research databases—are reliable, secure, and tailored to meet the evolving needs of students, faculty, and administrative staff.
WEBSITE & WEB SERVICES
Prioritizing user experience and leveraging innovative web technologiesInnovative Web Technologies
The Website & Web Services Section is responsible for managing and optimizing the University’s online presence to ensure an accessible, user-friendly, and dynamic experience for all users. This section handles the design, development, and maintenance of the University’s official website, creating a digital gateway that showcases institutional achievements, academic offerings, and essential information.
NETWORK & INFRASTRUCTURE
Empowers the University community to thrive in a digitally connected world.Digital Connectivity
The Network & Infrastructure Section is the backbone of the University’s digital connectivity, responsible for establishing and maintaining a robust, secure, and high-performance network infrastructure across all campuses. The Network & Infrastructure team enables a stable online environment for learning and collaboration.
TECHNICAL & STUDENT SUPPORT
Supportive, tech-friendly environment, empowering users to overcome technical challengesTimely Assistance and Technical Solutions
This section manages helpdesk services, troubleshooting issues with hardware, software, network access, and digital platforms to ensure that the University community can effectively use ICT resources in their academic and administrative pursuits.
MEET OUR TEAM.
Our team at the Directorate of Information Management Services (IMS) is a dedicated group of ICT professionals committed to delivering cutting-edge solutions and reliable support to the University community.
